SHIPPING & RETURNS
General Shipping Questions
How long will it take to get my package?
Orders within the USA - We work with USPS for orders within the United States. All orders are tracked, and you’ll receive a shipping confirmation once they are released. In general, our standard shipping service provides delivery within 3-7 business days (excluding weekends) within the US, depending on your location.
INTERNATIONAL ORDERS – At the moment, we are not shipping internationally. If you're interested in ordering internationally, please subscribe to our newsletter for updates.
Can I update my address?
If the package hasn’t gone out yet, we can absolutely make the changes. Email us at email@example.com. Just a heads up, we ship very quickly on weekdays - please message us as soon as possible!
If the package has already gone out, we would suggest contacting the carrier to request re-routing the package, If they are unable to carry that request, and it is sent back to us, we will send it to you once we receive it back. We regret adding in that you may have to pay to have it re-shipped if it was your error.
Where can I get my tracking number?
Once your package is shipped, we send tracking notifications to the email or phone number that you provide us. You should also get an order confirmation soon after you purchase to the same email address.
If you don't receive an order confirmation:
- Please check your spam folder - and mark our emails as "not spam". This should ensure you get the proper notifications going forward.
- If you paid with PayPal, the email address you used to sign in will receive the order confirmation and all further emails.
Otherwise, feel free to email us and we can take a look!
Why doesn't my tracking number work?
Sometimes there is a delay between us sending the shipping companies your tracking number and getting that data on their site. If you are still having troubles, please contact us.
My package has been shipped back to you!
This can happen for a few reasons.
- The package has been waiting at the post office for your for some time, but was never picked up.
- The address given to us was incorrect.
- There was an error from the carrier.
For the first two cases, as a customer, it is your responsibility to follow the status of your packages, as well as give us correct address information. Please keep a close eye on your tracking numbers and the email notifications from us, so that you can monitor packages when they reach your area. If packages are not picked up in time, our shipping carriers will return the package to us. We regret to inform you that if you'd like the package to be reshipped after it returns to us, you are responsible for additional shipping charges. You may also choose to receive a refund for your items minus shipping the cost of shipping and our restocking fee (10%).
If the UPS or USPS made an error, please contact us! We'll help you resolve this.
I think my package was lost! What should I do?
In the case of any lost packages, please message us as soon as you can. Please note that sometimes in the case of international packages, when a package says it is delivered, it is actually waiting for you in the post office to be picked up upon payment of customs fees. We also ask that you to be mindful of anywhere packages have been left. Check on your doorsteps, with your friendly neighbor, and the post office as well. If more than 30 days have passed since the package was reported as delivered, we are really sorry, but we can't help. We encourage you to message us as early as possible. This helps us so that the tracking information is still fresh and we can investigate its whereabouts.
My package was marked as delivered! Where is it?
If you have checked your tracking number and it says delivered, you are going to have to contact USPS to get more updates. At this point, it is out of our hands and onto the shipping companies wide shoulders! We suggest looking around your neighbors houses to start, it may be that simple - as many of our customers have found their packages that way. If the postal service is unable to help, please contact us and we can help you create a missing mail search, if applicable.
We do not cover replacement shipments for packages that are marked delivered. Please be on top of your tracking numbers to make sure your packages are collected in time.
Returns & Cancellations
I need to cancel my order, what do I do?
Email us at firstname.lastname@example.org or use the contact form here. We will take care of you. Please be advised, we can only do this before your order is shipped out! Otherwise, you can initiate a return after the product reaches you - if this is the case please read our return policy, which is listed below.
One of my cards came damaged or missing!
Sometimes, during the printing process, some cards might be misprinted or damaged. In the case of a defective card, please contact us at email@example.com. We will be able to ship to you a replacement card at no cost. When messaging us, please also include your order number.
How can I get a return?
We understand that sometimes you might have a change of heart. We offer exchanges and returns for your deck within 14 days of your purchase date. Please let us know why you are returning your item by email or sending us note, we are always looking for feedback and ways to improve! Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us. The cost of shipping is non-refundable. Rock & Roll Oracle charges a 10% restocking fee to all returned merchandise, you will be credited 90% of the original cost of your item. This helps cover the cost of the packaging, the inspection of returned materials, and the repackaging of items for resale.
Please return your items to us through a postal service. Choose a prepaid, insured, traceable delivery service and mail your package. We are not responsible for lost packages should you choose to ship without a tracking number. If you'd like to initiate a return, please message us at firstname.lastname@example.org or the contact form here and we'll help you out. We do this as we need to route the packages differently depending on whether the items were opened or not.
We will not accept returns or exchanges on used product.
Still need help?
Head to our contact form here, and we'll help you out.